We have recently completed a website for http://www.virtualreception.com.au who are a business services organisation operating out of North Sydney. One of the great services that Virtual Reception off is that they can answer your phone calls when you are unable to take them. This could be when you are in an important meeting or when you are having dinner with the family. Alternatively, you could get them to take all of your calls and to redirect them to the most appropriate person.
In these modern times when business is particularly tough I think it makes good sense to have someone else take care of the admin while you look after the building of your business.